Email: clients@rebekahchol.com

FAQs

Here you will find answers to common questions about my services. If you require further assistance or would like to make a booking, please do not hesitate to contact me.

How much do you charge for gift wrapping?

I charge an hourly rate. There is an additional cost for wrapping paper, ribbon and embellishments.

My prices also take into consideration the complexity of the shape of the gift.

How much do you charge for your gift concierge service?

I charge a flat hourly rate.

Do you have a minimum quantity requirement?

For my gift wrapping service there is a minimum spend requirement of £100 or a mnimum of 10 gifts.

For my gift concierge service there is a minimum spend of £150 or 2 hours.

Please contact me for bespoke requirements.

How do I request your service?

You can request my services by sending me a message using the contact form on my contact page.

A £10 deposte is required to secure all bookings which is deducted from your total at the end of service. If you cancel within 24 hours of your appointment, this deposit is non-refundable.

How does your call out service work?

Once you have contacted me with your requirements, we will agree the scope of work to be delivered this includes any gift wrapping, colour schemes, styles etc.

I will attend your home or office at an agreed date and time to complete the gift wrapping.

The process is very streamlined to make it as smooth as possible for you.

What payment methods do you accept and is my information secure?

I accept payment via the following methods:

  • All major credit and debit card payments
  • PayPal
  • Bank transfer
  • Cash on Delivery

I do not keep or store any of your financial information as all payments are processed by third parties.

What if I don't like the gift wrap?

If you do not like how the gift wrapping looks, I will re-wrap it once free of charge. If there is a change to the agreed style, the re-wrap will be chargeable.

What is your refund policy?

Due to the nature of my service, I do not offer refunds.
If you are unhappy with a gift wrap, I will re-wrap it for you free of charge. If you wish to change the agreed style, this will be chargeable.

How can I get my gifts sent to you for wrapping?

I can schedule a courier service to pick up the gifts from you and have them delivered to me.

You can post the items to my workshop.

You can bring the gifts to my workshop. In this instance, I am not liable for loss or damage in transit.

Alternatively, you can utilise my call out service where I attend your home or office to complete the gift wrapping.

Do you accept overseas commissions?

I accept overseas commissions and have clients from as far as New Zealand, Australia, India, Singapore, China and Africa.

Please contact me to discuss your gift wrapping requirements.

Do you offer a corporate gift wrapping service?

Yes. I work with companies of all sizes and from all industries.

Please contact me to discuss your corporate gift wrapping requirements.

What are your gift measurements?

  • Small gifts (up to): W/15cm H/15cm L/15cm
  • Medium gifts (up to): W/30cm H/30cm L/30cm
  • Large gifts (up to): W/60cm H/60cm L/60cm
  • Extra large gifts are anything above 60cm and are costed based on their size

If you would like more information, please contact me via the contact form.

Email: clients@rebekahchol.com